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Thursday, 1 November 2018

Ryanair is forced to WAIVE new luggage fees amid passenger confusion over airline's latest 'money-making' rules - as it faces backlash for charging £8 to fly with small suitcases

  • Ryanair will no longer allow passengers to take a suitcase in the hold for free
  • Only allowed bag measuring 40x20x25cm which must fit under seat in front
  • Passengers have to pay £8 to check in a 10kg bag or £25 for up to 20kg cases
  • Airline waived controversial new baggage fees amid confusion at airports today
Ryanair has been forced to waive its controversial new baggage fees amid confusion among thousands of passengers at airports today.  
From today the airline no longer allows passengers to take a small suitcase in the hold for free, forcing them to pay a minimum of £8 for any bag that won't fit under the seat in front.
But the stringent new rules have led to confusion among many who have pointed out that if they pay for priority boarding – which costs £6 – they will continue to be allowed to take both a 'personal bag' and a small suitcase as hand baggage.
However check-in staff are now waiving the fee 'while customers get used to the new rules' for the next month.
Ryanair said the change, which was announced in August, 'was necessary to reduce delays' but many have labelled it a 'rip off' and threatened to boycott the airline. This graphic shows how Ryanair's new charges will be applied. Passengers have to pay £8 to check in a 10kg bag and if you bring a second bag to the gate or you first bag is too big, you will be charged a fee of £25
This graphic shows how Ryanair's new charges will be applied. Passengers have to pay £8 to check in a 10kg bag and if you bring a second bag to the gate or you first bag is too big, you will be charged a fee of £25
From November 1, passengers can only take one small personal bag on board measuring 40x20x25cm that must fit under the seat in front
From November 1, passengers can only take one small personal bag on board measuring 40x20x25cm that must fit under the seat in front
One furious passenger took this picture of the Ryanair check-in desk at Rome–Fiumicino International Airport this morning - noting that, despite the change, customers are still facing lengthy queues
One furious passenger took this picture of the Ryanair check-in desk at Rome–Fiumicino International Airport this morning - noting that, despite the change, customers are still facing lengthy queues

The new rules in place today have led to outrage - and confusion - among many passengers on social media 

What exactly IS Ryanair's baggage policy? 

From November 1, passengers can only take one small personal bag on board measuring 40x20x25cm that must fit under the seat in front. 
If you bring a second bag to the gate or you first bag is too big you will be charged a fee of £25. 
Passengers have to pay £8 to check in a 10kg bag.
Passengers who pay for priority boarding - which costs £6 - will continue to be allowed to take both a 'personal bag' and small suitcase as hand baggage. 
Earlier this year the airline's CEO, Michael O'Leary, admitted that letting passengers check cabin bags at the gate was causing chaos and a 'handling issue' on flights.  
But he has found himself under fire from beleaguered customers today. 
Robert Davidson wrote on Twitter: 'I suppose it won't be long before you start charging if people want to travel with both of their arms.' 
Another Twitter user added: 'There are many reasons to boycott Ryanair but the new baggage prices will do for me.'  
In January, Ryanair began a policy which saw passengers who had not bought priority boarding permitted to take a 'personal bag' – such as a handbag – on board while a second, larger bag – such as a wheelie suitcase weighing up to 10kg – could be put in the hold free of charge

How airlines' baggage fees compare 

easyJet
One cabin bag up to 56x45x25cm with no weight limit, but you must be able to lift it into the overhead locker. Only about 70 cabin bags can fit in the overhead lockers, so all others will be put in the hold.
Any bags larger than the specified size will be checked into the hold for a fee.
British Airways
One cabin bag up to 56x45x25cm and 23kg and one handbag/laptop bag (max. 23kg and up to 40x30x15cm) for standard fares. The smaller bag is guaranteed to go in the cabin, but on busy flights, the larger bag may be put in the hold free of charge.  
Wizz Air
All passengers can take a carry-on bag up to 40x30x20cm onboard to be placed under the seat in front.
Those who pay for priority boarding can also bring an extra wheelie bag of up to 55x40x23cm in the cabin.
But this resulted in up to 120 bags being tagged at boarding gates for each flight, meaning departures were disrupted.
Ryanair has responded by no longer allowing any luggage in the hold free of charge.
Passengers have to pay £8 to check in a 10kg bag. The previous lowest price for checked luggage was £25 for up to 20kg, which remains an option for those with heavier cases.
The maximum size of 'personal bags' allowed on board has been increased by 40%.
Passengers who pay for priority boarding – which costs £6 – will continue to be allowed to take both a 'personal bag' and small suitcase as hand baggage.
Ryanair believes some customers may prefer the £8 checked luggage option because they 'do not want to drag a wheelie case through airport security.'
It claimed most passengers will be unaffected by the changes, as 30% already buy priority boarding and a further 30% travel with only a 'personal bag'.
Some check-in staff suspended the new charge at boarding gates today, in the wake of confusion and anger among passengers. 
Social media is awash with reaction from passengers outraged at the stringent new rules

Italian watchdog suspends 'misleading' new baggage rules 

Italy's Antitrust Authority today announced it was provisionally suspending the new policy at both Ryanair and Whizz Air.
The Italian watchdog said in a statement: 'Asking more for an essential element of the air transport contract, carry-on baggage, is a fallacious representation of the ticket's true price and harms cost comparison among carriers, which misleads consumers.'
But Ryanair has vowed to would fight the order by Italian regulators to suspend the charge for carry-on bags.
'We will immediately appeal this decision,' a Ryanair spokeswoman said.
A spokesman said: 'While our new bag policy has come in to effect today (1 Nov), we have briefed our gate agents to take a reasonable approach while customers get used to the new rules.'
A statement on the airline's website read: 'Main benefits of this new policy will be reduced flight delays and cheaper checked bag option. 
'Pack more liquids into a 10kg checked wheelie bag. Walk to the boarding gate hands free.'
Ryanair insists it does not expect to make more money from the new rules, as it will lose revenue from passengers with checked bags switching from the £25 fee to the £8 option.
Experts have warned customers will 'feel the sting' of the new fees.  
Hannah Maundrell, Editor in Chief of money.co.uk said: 'Those who are trying to take a short weekend break with just hand luggage are likely to feel the sting as they'll be the ones forced to pay for luggage they wouldn't have been charged for previously.
'It will be interesting to see whether this change does decrease delays as Ryanair has suggested or if it will just line their pockets and our waiting time will be as long as ever.'Industry expert Adam Ewart added: 'For the second time this year, Ryanair is changing its baggage policy and has passed off the rip-off in the name of efficiency. 
'Wheelie bags will attract a fee no matter how they are transported. As an airline that often charges as little as £10 for a ticket, this change will impact customers dramatically.
'Earlier this week Ryanair announced profit losses of £133million. Despite this, the airline raked in £1.8 billion in 'added extras' such as checked-in luggage costs. It is clear that Michael O'Leary's 'Always Getting Better' programme paints a different picture to reality.'

RYANAIR'S FEES IN FULL 

Extra legroom seats (row 1, 2 and 16-17) -  €15.00 / £15.00  
Front seats (rows 2 - 5) - €13.01 / £13.01 
Standard Seats (rows 6-15 and 18-33) - €4.00 / £4.00  
Boarding card re-issue fee - €20 / £20
Priority boarding from (per person/per one way flight) - from €5.00 / £5.00 (An increased charge is applicable for priority boarding on selected routes.)
Airport check-in fee - €55 / £55 
Infant fee - €25 / £25 (per infant/per one way flight - must be under two years for both outbound and return flight)
Infant/child equipment (car, booster, travel cot) - €15 / £15 online and €25 / £25 at the airport 
Bike - €60 / £60 online and €75 / £75 at the airport 
Large sports item - €55 / £55 online and €65 / £65 at the airport 
Sports equipment - €35 / £35 online and €40 / £40 at the airport 
Ski equipment - €45 / £45 online and €50 / £50 at the airport 
Golf clubs - €35 / £35 online and €40 / £40 at the airport 
Musical instrument - €55 / £55 online and €65 / £65 at the airport 
Flight change fees - from €35 - €65 online and €50 - €95 at the airport 
Name change fee per passenger - €115 / £115 online and €160 / £160 at the airport
Government tax refund administration fee per passenger - €20 / £17 
Booking fee at the airport - €20 / £20 
Therapeutic oxygen reservation fee - €55 / £55 
Missed departure fee - €100 / £100 
Hold fare fee - €3.00/£3.00   
Bags for life-savings: Airlines' excess luggage prices can range from a reasonable £65 for an extra 23kg suitcase to £54 PER KILO as figures reveal one in five of us are still prepared to stump up the cash 
Nothing kills the post-holiday mood quicker than finding out you've over shopped and will have to over pay the excess baggage fee to get all your new goods home.
As many airlines try to strip back the costs of a seat, they're finding other ways to recoup their cash flow, one of which is hefty costs for excess baggage.
But not all added baggage fess are created equal. Some will set the unfortunate traveller back the cost of a new ticket, while others will leave the wallet weighing almost the same.Charges are often confusing and change depending on the flight route, departure airport, ticket class and if customers managed to think ahead and pre-book their excess online. 
Last year, these complicated and often expensive fees lead to British passengers paying nearly £400million in excess.
One in five Britons has been charged by an airline for exceeding a baggage allowance for a flight in the past two years, leading to an average of £135 in fees each.Even within the same airline fees can vary markedly, with some carriers having up to 32 different charging brackets.
For instance, Qatar, which has some of the heftiest fees in the world, will charge passengers heading to Australia, Europe, Japan and parts of the Middle East a whopping £54 for every extra 1 kg over 30 kg they pack.
For every 1kg over the 32kg allowance Emirates will charge some long-haul flyers £40.Overall, the average cost for excess baggage per kg is £11.93. 
And while United Airlines offers a 23kg bag for free, the airline will charge customers £78 for an extra suitcase and £150 for an extra bag that weighs between 33kg and 46kgs.
In comparison, both Virgin Atlantic and British Airways will allow customers to add an extra bag, worth 23kg, for only £65.
Budget carrier Jet2, which was recently crowned the best airline in the UK, will charge £20 for a bag up to 22kg booked online and £12 per kg after that.
Turkish Airlines have the cheapest per kg option, starting at £8 depending on the route.
And EasyJet will charge £10 per kg at the airport or £3 if booked beforehand, after customers hit 20kg.
Travelers looking to cut down on extras can fly with British Airlines, Air France, Etihad and Virgin Atlantic, among others, who all provide 23kg of baggage free on most routes. 
The trick though is to keep the packing, and the shopping, to a minimum.  

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