- A number of app users have received a notification which says the app is loading
- But no change takes place in the app and the notification does not disappear
- The app developers are working with Google to resolve the strange issue The NHS Covid-19 app has been plagued with issues ever since it launched back in September, and now it seems to be suffering from yet another bug.
A number of app users on Google's Android operating system have reported receiving a notification which says the app is loading.
However, when they tap on the notification, no change takes place within the app, and the notification does not disappear.
The developers of the NHS Covid-19 app have confirmed they are 'urgently investigating' the issue with help from Google.
The app, which is for residents of England and Wales, uses Bluetooth on smartphones to keep an anonymous log of other app users that an individual comes into contact with, informing them if they have been near someone who tests positive for the virus and what to do next.
In a post to Twitter, the official account for the app confirmed the developers were 'urgently' working with Google to investigate the issue.
'We are aware of an issue affecting Android users of the #NHSCOVID19app who are receiving a loading screen notification,' the message said.
Unsurprisingly, many frustrated users have taken to Twitter to discuss the loading bug.
One user wrote: 'What is this now? NHS covid-19 app on my android phone behaving odd with stuck loading message for over 10 hours!'
Another added: 'I wonder how many people are turning off the NHS Covid 19 app this morning due to the constant "Loading..." notification on their phones. Exactly what we need to maintain confidence in the system...'
And one said: 'Seems the NHS Covid-19 App is getting stuck showing a Loading Notification on Android, if I load the app itself its not telling me to do anything like isolate so I guess its an issue with the app.'
Since launching in September, the app has suffered from several bugs, including a 'ghost notification' issue where users were sent alerts saying the app had detected a 'possible Covid-19 exposure' but would then give no further instructions or details.
Another glitch saw users who had their phone set to a language other than the 12 initially supported by the app be presented by a blank screen when opening the app.
Both issues were fixed last year.